Level 1/45 Colbee Ct, Phillip ACT 2606, Australia
Support Coordination
Support Coordination Software That Actually Connects Everything
Most support coordination tools manage tasks. TesseractApps connects your entire operation - from participant intake to service agreements, goal tracking, invoicing, claims, and audit evidence - in one platform. No more jumping between Xero, spreadsheets, email, and disconnected apps.
No credit card required. ISO 27001 certified. Australian hosted. 99.9% uptime.
ISO 27001
Info Security Certified
ISO 9001
Quality Management Certified
99.9%
Uptime SLA
AU Hosted
Data Residency
The Real Problem
"I spend more time on admin than actually coordinating supports."
If you're running a support coordination business in 2026, you know the reality:
Your case notes live in one place, service agreements in another, and invoicing in a third
You can't see real-time funding balances - you're guessing until plan review
Service agreements expire and nobody notices until a plan manager flags it
You spend hours each week manually creating invoices and reconciling claims
When an auditor asks for evidence, you're digging through shared drives and email
Incident reporting is done on paper or email - escalation timelines are a risk
This isn't about working harder. It's about your tools not being designed for how support coordination actually works.
What TesseractApps Does
One connected platform. Plus what other tools can't do at all.
Everything below is live in the platform today. Book a demo and see it running, not as slides.
01
Task and Caseload Management
Manage your entire caseload from one connected view.
- Centralised participant dashboard across your whole caseload.
- Pinned participants for fast access to priority cases.
- Tasks connected directly to billing, with no manual data entry.
- Overdue items flagged automatically with escalation.
02
Case Notes with Live Budget Visibility
Write the note, see the budget move.
- Billable time entry linked to NDIS service items and rates.
- Budget overview recalculates in real time as you log time.
- Note types for Support Coordination, Plan Review, Goal Setting, Incident Report, Progress Update, and Provider Contact.
- Contact method and duration captured on every entry.
03
Participant and Goal Tracking
Track engagement and demonstrate the outcomes auditors expect.
- Participant records with plan period, risk rating, and remaining budget.
- NDIS goals linked to plan outcomes and participant aspirations.
- Goal progress tracked per participant with review frequency.
- Structured goal setup covering category, priority, and SMART detail.
04
Service Agreements and T-Sign
Generate, send, sign, and link, all in one flow.
- NDIS-compliant agreement templates built in.
- Digital signing with T-Sign, flat monthly rate, unlimited signatures.
- Version control with complete amendment history.
- Expiry alerts so renewals are never missed.
- Signed agreements auto linked to funding lines and invoicing.
05
Provider Directory
Keep your provider network in one place.
- Provider records with capacity, service type, and NDIS provider ID.
- Searchable directory by provider name or contact.
- Active and inactive status tracking.
- Industry type classification for fast filtering.
06
SC Billing
See and reconcile the services you have delivered.
- Billable hours captured from notes and tasks automatically.
- Pending, generated, and cancelled invoice tracking.
- Editable billable hours before invoice generation.
- Invoice generation across a defined service period.
07
Funding and Utilisation Reporting
Live funding data, not a report you run after the fact.
- Approved budget, planned spend, actual spend, and remaining budget per participant.
- Utilisation view per participant.
- Budget figures updated as case notes and tasks are logged.
- Plan review preparation data available on demand.
08
Compliance and Audit Readiness
Every action generates audit evidence. It is architectural, not a feature.
- ISO 27001 and ISO 9001 certified platform.
- Audit trail on every interaction.
- Role-based access, with organisation and financial settings gated to org administrators.
- Compliance built into how the platform records work, not bolted on.
How It Works
From setup to full operation in weeks.
Getting started with TesseractApps is a structured process with dedicated support at every step.
1
Register & Set Up
Create your account, configure your organisation, and invite your team. Takes under 10 minutes.
2
Onboard Participants
Import participant data, NDIS plans, and funding allocations. Our team helps migrate your existing records from your current system.
3
Coordinate Services
Create service agreements, connect participants with providers, track goal progress, log case notes, and manage your caseload from one dashboard.
4
Invoice & Claim
Invoices generate automatically from delivered services. Submit NDIS claims with correct line items in bulk.
5
Report & Grow
Access real-time dashboards showing funding utilisation, participant outcomes, compliance status, and operational health.
FAQ
Common questions
Get back to what you actually signed up for.
Stop fighting admin. Start coordinating supports. Everything connected in one platform.
ISO 27001ISO 900199.9% UptimeAustralian HostedNo Credit Card Required